Elizabeth
Eagan

Master Learning Facilitator

Apollo Learning & Professional Development Department

• Consults with campus Deans, Academic Affairs, and Instructional Design & Development to create, deliver, and certify doctoral and social science program training material.
• Instructional coordination on multiple-stage program projects; completed all projects by targeted deadlines, 90% are completed ahead of schedule.
• Trains, evaluates, and certifies more than 6 regional facilitators on programmatic content.
• Excelled in the remote work pilot with 100% projects submitted early or on time.
• Received "Often Exceed Expectations" on 2012 annual performance evaluation for excellend in building relationships, budget consciousness, facilitation skills, and consistent results.

Learning Facilitator

Apollo Learning & Professional Development Department

• Prepared for and facilitated 49 3-week employee new hire training with average 4.5/5 quality survey ratings.
• Collaborated with external instructional designers to create 30% of the new hire learning platform launched in Jan 2012.
• Collaborated with doctoral campus to redesign doctoral new hire training material.
• Professional Development Leader, attending 120+hrs of workshops and participating in 3 professional societies per year.
• Received “Often Exceeds Expectations” for 2010 and 2011 annual performance evaluations.

Senior Doctoral Enrollment Counselor

School of Advanced Studies Division

• Mentoring and coaching up to 24 learners through different classes of progression, with 90% retention.
• Submitted over 35 spotless applications.
• Facilitated two days of instructor-led doctoral on-boarding training
• Member of “Top Up” an Employee Excellence Program.
• Received “Often Exceeds Expectations” for 2008 annual performance evaluation.

Doctoral Enrollment Counselor

School of Advanced Studies Division

• Successfully recruited over 40 quality students.
• Top Performer for the month of July 2008.
• Team customer service time leader for April, May, June, and July.
• Facilitated two days of instructor-led doctoral on-boarding training.
• Member of “The Retention Dream Team”.

Talent Co-Manager

• Managed a staff of 42.
• Increased store profitability by 8% while successfully reducing payroll by 20%.
• Reduced store’s shrink percentage rate by 3%.

Customer Care Manager

• Managed a staff of 6 and over 45 contract installers.
• Reduced paperwork errors by 7% and increased productivity by 11%.
• Implemented new transportation plan to increase travel efficiency while meeting planned budget.

Service Manager

• Managed a staff of 26 and over 20 contract installers.
• Implemented new communication plan across 4 stores and corporate staff to improve overall business performance.
• Improved installation productivity by 50% in first month.

Branch Manager

• Profitability and productivity goals exceeded or achieved as Branch Manager for 3 different store locations
• Opened and designed 2 brand new locations (Chandler, AZ 2003 and Phoenix, AZ 2005).
• Hired and trained new employees.

Inside Sales Consultant

• Increased profitability by 15% in 2002, which was noted as highest income year in the company’s history.
• Increased profitability by 8% in 2001.
• Customized QuickBooks for company-specific usage.